Code Gray
Defusing Conflict and Negotiating Like a Pro in Healthcare
Code Gray is real hospital shorthand for a combative situation. The book borrows the term because conflict in healthcare does not wait for a convenient moment. Written in a friendly, no-nonsense style, it walks healthcare professionals through the real skills of conflict resolution and negotiation — without the jargon, and without pretending the stakes aren't real.
- Why raising your voice never wins an argument
- The same negotiating tool hostage negotiators rely on
- How to handle the coworker everyone tenses up around
- Six practice scenarios pulled from real healthcare situations
Trade editionHCA 7359 course editionCompanion exercise volumeFacilitator's guide
Retailer and publisher links coming soon.
Dr. Doug Williamson
Business Communications in the Modern Age of AI
Textbook · Open platform
Business Communications in the Modern Age of Artificial Intelligence
A business communications textbook for students who will never write without a machine
Written and published for the classroom Doug actually teaches. The book treats generative AI as a permanent condition of professional writing rather than a novelty or a threat, and focuses on what stays the writer's responsibility: audience, evidence, ethics, and accountability.
Published on PressbooksAdopted in BUA 3301Instructor materials available
Publisher and adoption links coming soon.
Cover art for the textbook is still a typographic placeholder. Retailer links and a sample
chapter are still to come for both titles.
